FAQ
Shipping, Returns & Guarantee
If you are not satisfied with the result or your product, please contact our support and reply to the automatic email. Our support team will take care of your concern and arrange your refund.
We have complete confidence in the Luxe Lashlift Set and offer a 30 day money-back guarantee.
Our products are dermatologically tested, vegan and cruelty-free.
How long does the shipping take?
The delivery time to USA, Canada and United Kingdom is currently 7-9 business days.
How can I track my order?
As soon as your package ships, you will receive an email containing your tracking number and can follow the shipment online.
When do I get my money back?
Refunds are released after the order has been processed. Depending on the payment provider and bank, the amount may take longer to appear.
Is my payment information secure?
Your data is transferred through a secure SSL connection and handled according to current security standards.
Your data is transferred via a secure SSL connection and is therefore subject to the latest security standards.
Luxe Lashlift Set
The Luxe Lashlift Set is a natural alternative to fake eyelashes that gives lashes a lifted, fuller appearance.
The result can last for up to 8 weeks and is designed to provide volume, thickness and lift in a gentle way.
How many applications does the Luxe Lashlift Set have?
The set contains enough product for up to 5 applications and can last for 10-12 months when used as directed.
What is included in a set?
5x Luxe perm lotion — enhances the natural curl of your eyelashes.
5x Luxe Fixation — fixes the new curl.
5x Luxe Nourish — revitalizes the lashes.
1x Luxe Eyelash Glue — fixes lashes on the lifting pads.
10x Luxe lash pads — 5 different sizes for different lash types.
3x Luxe Cleanser & Lifting Tool — used during application.
10x Applicators & Pens — for applying the lotions.
1x Luxe Instructions — detailed step-by-step guidance.
The Luxe Lashlift Set is designed to be safe and comfortable when all treatment steps are followed correctly.
The formulas have been tested and contain moisturizing and conditioning ingredients.
The treatment itself should not cause pain, although applying the lash pads may initially feel unusual.
Ingredients
Our products are vegan and cruelty-free.
#1 Perm Lotion — Polyacrylamide, Thioglycolic Acid, Propylene Glycol, Distilled Water.
#2 Fixation — Polyacrylamide, Distilled Water, Propylene Glycol, Methylparaben.
#3 Nourish — Propylene glycol, methylparaben, collagen and distilled water.
#4 Cleanser — Distilled Water, PEG/PPG-25/30 Copolymer, PEG-6 Caprylic/Capric Glycerides, plant extracts, Sodium Lactate, Glycerin and additional conditioning ingredients.
Eyelash Glue — Polyacrylate, Emulsifier, Deionized Water, Ammonium Sulfate.
Silicone pads — medical-grade silicone enriched with low-molecular hyaluronic acid.
Long eyelashes: The Luxe Lashlift Set is suitable for all lash types and lengths.
Straight lashes: The treatment can lift and shape straight lashes evenly.
Short lashes: The lift can make short lashes appear longer while providing a more defined curl.
How long does the application take?
The three-step process takes only a few minutes and includes instructions and a tutorial.
How long do the results last?
The result can last up to 2 months depending on the texture of your eyelashes.
How many applications are in the set?
The contents provide up to 5 applications when used correctly.
Can I apply mascara or shower afterwards?
Leave the lashes untouched for at least 24 hours after treatment. Avoid water during this period and use non-waterproof mascara if desired afterward.
Can I dye my eyelashes after the lift?
Yes. The Luxe Tint Set can be used after the treatment according to the instructions.
Luxe Eyebrow Lift
Luxe Eyebrow Lift is a method for shaping stubborn eyebrow hairs in a few steps, creating a fuller and bushier appearance.
The hairs are smoothed and can be combed into the desired direction.
1. Perm Lotion — enhances the natural curl of the eyebrows.
2. Fixation — fixes the new voluminous curve.
3. Care — revitalizes the eyebrows.
4. Glue — fixes the hairs in place.
5. Cleaning Aids & Lifting Tool — helps lift individual hairs and remove residue.
6. Eyebrow brushes — for applying lotions and shaping the eyebrows.
7. Instruction — detailed step-by-step guide.
The Luxe Eyebrow Lifting is designed to be safe and comfortable when the treatment procedure is followed correctly.
The formulas contain moisturizing and nourishing ingredients.
Ingredients in the lotions
Our products are vegan and cruelty-free.
#1 Perm Lotion — polyacrylamide, thioglycolic acid, propylene glycol and distilled water.
#2 Fixation — polyacrylamide, distilled water, propylene glycol, methyl paraben and additional conditioning ingredients.
#3 Care — propylene glycol, methylparaben, collagen, distilled water, hyaluronic acid and additional ingredients.
Eyebrow glue — polyacrylate, emulsifier, deionized water and ammonium sulfate.
Luxe Eyebrow Lifting is suitable for different eyebrow types and lengths.
Even thin eyebrows can appear fuller and bushier through the realignment of the hairs.
How long does the application take?
The three-step process takes only a few minutes.
How long do the results last?
Luxe Eyebrow Lifting can last up to 2 months depending on the condition of the eyebrows.
What should I be aware of after the treatment?
Avoid water, steam, eyebrow makeup and self-tanner for approximately 24 hours after treatment.
How often can it be repeated?
Wait at least 3 weeks between treatments and ideally repeat after the effect has worn off.
After 24 hours you can use your usual products without affecting the lamination.
It is best to avoid showering and contact with water during the first 24 hours.
Luxe Eyelash Serum
Purified Water, Cucurbita Pepo Seed Extract, Sodium Chloride, Vitis Vinifera Seed Extract, Citric Acid, Panax Ginseng Extract, Swertia Japonica Extract, Pentapeptide-17, Hyaluronic Acid, Vitamin E, Vitamin B7 and Vitamin B5.
Carnauba Wax, Candelilla Cera and Tocopherols are also included in the formulation.
Each package contains the Luxe Eyelash Serum and instructions.
Step 1: Clean your face thoroughly and remove makeup residue.
Step 2: Swipe the applicator over your lashes.
Step 3: Allow the serum to dry completely. Repeat daily, once in the morning and once in the evening.
Use Luxe Lash Serum once or twice a day. For maximum results, the source recommends twice daily during the first 2 months.
Use the serum consistently and apply it to clean skin according to the instructions.
Luxe Eyebrow Serum
The serum uses a blend of purified water, botanical extracts, conditioning ingredients, vitamins, hyaluronic acid and peptide-based ingredients.
The package contains the Luxe Eyebrow Serum and instructions.
Step 1: Clean the skin and remove any makeup residue.
Step 2: Apply the serum with the applicator.
Step 3: Allow it to dry completely before continuing your routine.
Use the eyebrow serum once or twice daily on clean skin according to the product instructions.
Consistent application on clean skin is recommended for the intended results.
Luxe Tint Set
Black Tint
Aqua, Cetearyl Alcohol, p-Phenylenediamine, Sodium Cetearyl Sulfate, m-Aminophenol, Sodium Laureth Sulfate, 2,4-Diaminophenoxyethanol Sulfate, 2,6-Diaminopyridine, Resorcinol, CI 77491, CI 77499.
Gel Oxidizer — Aqua, Cocamidopropyl Betaine, Hydrogen Peroxide, Aloe Barbadensis Extract, Citric Acid, Sodium Benzoate, Potassium Sorbate.
Brown Tint
Aqua, Cetearyl Alcohol, p-Phenylenediamine, Resorcinol, m-Aminophenol, Sodium Laureth Sulfate, Sodium Cetearyl Sulfate, p-Aminophenol, CI 77491, CI 77492, CI 77499.
The Luxe Tint Set contains the tinting products, oxidizer and the accessories required for the application.
The treatment colors the lashes or brows using the tint and oxidizer according to the supplied instructions.
Prepare the area, mix and apply the tint according to the instructions, allow the recommended development time and remove the product carefully.
Follow the included instructions for the appropriate tint, mixing ratio, application and processing time.
Luxe Sachet - Refill
Follow the storage and reuse instructions supplied with the sachet and product packaging.
Luxe Eyelash Shampoo
Use the ingredient information supplied with the Luxe Eyelash Shampoo packaging for the complete current formulation.
The product is intended for use with different lash types and lengths when used according to the instructions.