FAQ

You are not satisfied with the result or with your product? No problem! Just contact our support at contact@tryluxeserum.com and reply to the automatic email. After that, the support will take care of your concern in a few minutes and refund you 100%.

We have unlimited confidence in Luxe Lashlift Set and know that you will absolutely love your new lashes! That's why we offer a 30 day money-back-guarantee!

Our Products have been dermatologically tested, are 100% vegan and cruelty-free.

How long does the shipping take?

The delivery time to USA, Canada and United Kingdom is currently 7-9 business days. You can find the details in our delivery information.

How can I track my order?

As soon as we ship your package, you will receive an email with a tracking number. You can easily track your order on our website. To do this, go to TRACKING and just enter your email address and order number and you will have all the information at a glance.

When do I get my money back?

Your refund will be released as soon as we have processed your order. This usually takes a few minutes after you have contacted us. The amount will be refunded to the account or card that was used for the purchase. Please note that credit card refunds may take longer to process. We try to process everything for you as quickly as possible, however, individual banks may take longer to process refunds.

Is my payment information secure?

Your data is transferred via a secure SSL connection and is therefore subject to the latest security standards. The transmission of your data does not represent a risk at any time. Your security is our highest priority!

Your data is transferred via a secure SSL connection and is therefore subject to the latest security standards. The transmission of your data does not represent a risk at any time. Your security is our highest priority!

The Luxe Lashlift Set is a natural alternative to fake eyelashes, provides lashes that are twice as long and twice as thick, and gives you a stunning lift.

Your new lashes will last for 8 weeks. At the same time, you won't have to resort to harmful eyelash curlers or fake lashes.

The Luxe Lashlift Set gives your lashes more volume, thickness and lift in a gentle way.

With the eyelash pad, your eyelashes are gently lengthened and shaped - for a lift effect that instantly creates your perfect eye look.

The treatment is completely safe, painless and dermatologically tested.

How many applications does the Luxe Lashlift Set have and what is the durability?

The Luxe Lashlift Set has 5 applications and lasts for 10-12 months. The durability is 2.5 years.

What is included in a set?

5x Luxe perm lotion

Enhances the natural curl of your eyelashes

5x Luxe Fixation

Fixes the new full curl of your eyelashes

5x Luxe Nourish

Revitalizes your lashes to grow naturally beautiful

1x Luxe Eyelash Glue

Fixes your lashes on the Lifting Pads

10x Luxe lash pads (5 sizes)

They give your lashes the desired new lift, 5 different strengths - for every taste

3x Luxe Cleanser & Lifting Tool (Y-shape)

Used together with the cleanser and also to fix the lashes on the silicone pads. The Lifting Tool (Y-shape) is included here.

10x Applicators & Pens

To apply the lotions.

1x Luxe Instructions

A detailed step by step guide and tutorial video by email.

How safe is a Luxe Lashlift Set?

The Luxe Lashlift Set is very safe and even pleasant if all the steps are followed according to the treatment procedure. Take your time, focus and have a lot of fun. You will also receive a tutorial video via email, so you can easily do your lift using our tutorial videos.

Will it harm my eyelashes?

Not at all! Our formulas have been tried and tested multiple times. They contain a range of moisturizing and conditioning ingredients that ensure your lashes are nourished and won't flake.

Is the treatment painful?

A Luxe Lashlift Set causes absolutely no pain! When the lash pads are applied to your eyelids, it may feel a little strange, but that passes quickly. In most cases, a Luxe Lashlift Set is rather relaxing!

Can I do the Luxe Lashlift Set during pregnancy?

Luxe Lashlift Set can be even more gentle than the daily use of mascara without coloring. Ultimately, you would have to decide for yourself, because there are no scientific studies about it, as nothing is tested on pregnant women.

Ingredients

Our products are 100% vegan & cruelty free

#1 Perm Lotion

Polyacrylamide, Thioglycolic Acid, Propylene Glycol, Distilled Water

#2 Fixation

Polyacrylamide, Distilled Water, Propylene Glycol, Methylparaben

#3 Nourish

Propylene glycol, methylparaben, collagen, distilled water (this is vegan collagen and is of course not collagen of animal origin).

#4 Cleanser

Distilled Water , PEG/PPG-25/30 Copolymer, PEG-6 Caprylic/Capric Glycerides, Osmanthus Fragrans Flower Extract, Rosa Rugosa Root Extract, Sodium Lactate, Glycerin, Butanediol, Glycine, Citric Acid, Glutamic Acid, Leucine, Phenoxyethanol

Eyelash Glue

Polyacrylate, Emulsifier, Deionized Water, Ammonium Sulfate

Ingredients in the silicone pads (eyelash pads)

The pads themselves are made of pure medical-grade silicone as a carrier material, which has been enriched with particularly effective, low-molecular hyaluronic acid.

What is the best way to store the lotions?

We recommend storing the set in a cool and dry place.

Long eyelashes:

Yes, the Luxe Lashlift Set is suitable for all lash types and lengths.

Straight lashes:

Yes. This can be completely fixed with a Luxe Lashlift Set. After your Luxe Lashlift Set, your lashes will be evenly lifted.

Short lashes:

The Luxe Lashlift Set is ideal for all types and lengths of eyelashes. The lift also makes your lashes look longer!

How long does the application take?

The 3-step process only takes a few minutes, instructions and a tutorial video are included so you can easily do your lift at home!

How long do the results last?

The Luxe Lashlift Set lasts up to 2 months. Depending on the texture of your eyelashes, this may vary slightly.

How many applications are in the set?

If used correctly, the contents are enough for up to 5 applications.

Is it difficult to use? Can you do it alone?

No help is needed here and you don't need any previous experience to do it.

How do I know which silicone size is for me?

This is all explained to you in the instruction manual.

S= strong lifting: perfect for short lashes

M= medium lifting: perfect for normal eyelashes

L= light lifting: perfect for long lashes

How often can the Luxe Lashlift Set be repeated?

The Luxe Lashlift Set is gentle on your eyelashes. Nevertheless, we recommend waiting at least 3 weeks between lifts to avoid overworking.

Can I apply mascara or shower afterwards?

Can I apply mascara afterwards?

Yes, but it is recommended that you leave your lashes untouched for at least 24 hours after treatment.

Can I take a shower afterwards?

Of course. But it's best to avoid it for the first 24 hours.

Can I dye my eyelashes after the lift?

Yes, you can. You can simply use our Luxe Tint Set.

Who is a Luxe Lashlift Set not suitable for?

A Luxe Lashlift Set is not suitable for you if you have chronically dry eyes, conjunctivitis, an active eye infection of any kind, trichotillomania, have recently undergone chemotherapy.

The eyelashes have not lifted properly. What to do?

Most people rush through the process, which is why their eyelashes do not lift properly. The two solutions that should be given extra attention and time are the fixation and perm lotion.

I have applied it, but I do not see any difference

It is important that you really follow all the steps correctly and keep to the given times for exposure to the substances.

The eyelash pad does not hold

1. Clean the pad and your eyelid thoroughly

2. Apply a thin layer of glue to the back of the eyelash pad and let it dry for 30-60 seconds.

3. Now press the eyelash pad calmly for about 60-90 sec. on your eyelid.

Is my payment information secure?

Your data is transferred via a secure SSL connection and is therefore subject to the latest security standards.

Luxe Eyebrow Lift is a new method to shape stubborn hairs in a few steps. The eyebrows look fuller and bushier with this method.

Luxe Eyebrow Lifting, or Browlamination, facilitates the styling of the eyebrows. The eyebrow hairs are thereby smoothed and thus they can be combed in any desired direction.

1. Perm Lotion

Enhances the natural curl of your eyebrows

2. Fixation

Fixes the new voluminous curve of your eyebrows

3. Care

Revitalizes your eyebrows to grow naturally beautiful

4. Glue

Fixes the hairs in the right place

5. Cleaning Aids & Lifting Tool (Y Shape)

Can be used to lift up the individual hairs. And it removes all residue after lifting application

6. Eyebrow brushes

To apply the lotions and give your eyebrows the perfect swing

7. Instruction

A detailed step by step guide.

How safe is the Luxe Eyebrow Lifting?

Luxe Eyebrow Lifting is very safe and even enjoyable if all the steps are followed according to the treatment procedure. Take your time focus and have a lot of fun.

Will it harm my eyebrows?

Not at all! Our formulas have been tried and tested multiple times. They contain a range of moisturizing and nourishing ingredients that ensure your eyebrows are nourished and do not flake.

Can I use it during pregnancy?

Luxe Eyebrow Lifting without coloring may even be gentler than the daily use of mascara. Ultimately, you would have to consider this yourself, because there are also no scientific studies about this.

Ingredients in the lotions

Our products are vegan & cruelty-free

#1 Perm Lotion

polyacrylamide, thioglycolic acid, propylene glycol, distilled water, ethanolamines, 1-hexadecanol, glycerin

#2 Fixation

Polyacrylamide, Distilled water, Propylene glycol, Methyl paraben, Hydrogen peroxide, Helianthus Annuus oil, Cetearyl alcohol

#3 Care

Propylene glycol, Methylparaben, Collagen, Distilled water, 2-Ethylhexanoicaid hexadecyl ester, Hyaluronic acid

Eyebrow glue

polyacrylate, emulsifier, deionized water, ammonium sulfate

What is the best way to store the lotions?

We recommend storing the set in a cool and dry place

Luxe Eyebrow Lifting Set is suitable for all eyebrows and lengths.

Even very thin eyebrows can look fuller and bushier with Luxe Eyebrow Lifting. The realignment of the eyebrows makes them look longer and thicker. Unlike microblading, Luxe Eyebrow Lifting does not fudge fake hairs.

How long does the application take?

The 3-step process only takes a few minutes, instructions are included so you can easily do your lift at home!

How long do the results last?

Luxe Eyebrow Lifting lasts up to 2 months. Depending on the condition of your eyebrows, this may vary slightly.

What should I be aware of after the Luxe Eyebrow Lifting?

After the Luxe Eyebrow Lifting, the eyebrows are malleable and still flexible for about 24 hours. Therefore, the eyebrows should not come into contact with water or steam after the treatment.

Is it difficult to apply? Can you do it on your own?

No, you don't need any previous experience. You will find step by step instructions in the product packaging.

How often can the Luxe Eyebrow Lifting be repeated?

Luxe Eyebrow Lifting is gentle on your eyebrows. Nevertheless, we recommend waiting at least 3 weeks between lifts to avoid overworking.

Can I color my eyebrows after the lift?

Yes, you can. It is best to color your eyebrows after the application.

I have applied it, but I do not see any difference

It is important that you really follow all the steps correctly and keep the indicated times for exposure to the substances.

After Luxe Eyebrow Lifting the ends of the hairs are curled, What did I do wrong?

The eyebrow hairs were not stretched enough. The glue may have loosened during exposure to lotion 1, so the eyebrows were no longer fixed in shape.

Can I apply products afterwards?

Sure you can! After 24 hours you can wear all products without affecting the lamination.

Can I take a shower afterwards?

Of course! But it's best to avoid it for the first 24 hours.

Purified Water (Aqua), Cucurbita Pepo (Pumpkin) Seed Extract, Sodium Chloride, Vitis Vinifera (Grape) Seed Extract, Citric Acid, Panax Ginseng Extract, Swertia Japonica Extract, Pentapeptide-17, Hyaluronic Acid (HA), Vitamin E (Tocopherol), Vitamin B7 (Biotin), Vitamin B5 (Panthenol).

Carnauba Wax - Derived from the leaves of a plant grown only in northeastern Brazil, known for its hypoallergenic and emollient properties, as well as its shine.

Candelilla Cera - This great vegan alternative to beeswax is derived from the wild plant Euphorbia Cerifera.

Tocopherols - A form of vitamin E that can help improve the overall health of the scalp and hair.

Each package contains the Luxe Eyelash Serum and instructions.

Step 1: Scrub, scrub, scrub! Be sure to wash your face thoroughly to remove any makeup residue.

Step 2: Swipe the applicator over your lashes.

Step 3: Let the serum dry completely before finishing your routine. Repeat steps daily, 1 time in the morning and 1 time in the evening.

You should use Luxe Lash Serum once or twice a day! We recommend using it 2 times a day for the first 2 months for maximum results! Make sure your skin is clean before applying it. If you forget one day, just continue the next day.

What results can I expect and when?

With Luxe Eyelash Serum, you can see results in as little as 2 weeks and enjoy up to 70% more length by week 4. However, everyone is different, so be patient with yourself.

How does it work?

Our serum supports the natural renewal cycle of the eyelashes and helps them appear longer, thicker and healthier.

How often should I use it?

You should use Luxe Eyelash Serum once or twice a day. We recommend using it 2 times a day for the first 2 months for maximum results.

Does it have any side effects?

Our formula is specially formulated to be gentle and safe for everyone. However, you should avoid getting the formula in your eyes.

Is this product cruelty-free and vegan?

Yes, all Luxe products are free from animal testing and 100% vegan.

Are the serums also suitable for men?

Yes! All our serums are also suitable for men.

Is my payment information secure?

Your data is transferred via a secure SSL connection and is therefore subject to the latest security standards.

Purified Water (Aqua), Cucurbita Pepo (Pumpkin) Seed Extract, Sodium Chloride, Vitis Vinifera (Grape) Seed Extract, Citric Acid, Panax Ginseng Extract, Swertia Japonica Extract, Pentapeptide-17, Hyaluronic Acid (HA), Vitamin E (Tocopherol), Vitamin B7 (Biotin), Vitamin B5 (Panthenol).

Each package contains the Luxe Eyebrow Serum and instructions.

Step 1: Make sure your skin is clean before applying the serum.

Step 2: Apply the serum carefully to the eyebrows.

Step 3: Let the serum dry completely before finishing your routine.

You should use Luxe Eyebrow Serum once or twice a day! We recommend using it 2 times a day for the first 2 months for maximum results!

What results can I expect and when?

With Luxe Eyebrow Serum, you can see results in as little as 2 weeks and enjoy up to 70% more length by week 4. However, everyone is different, so be patient with yourself.

How does it work?

Our eyebrow-stimulating peptide complex supports the eyebrows' natural renewal cycle, making your brows thicker, stronger and healthier.

How often should I use it?

You should use Luxe Eyebrow Serum once or twice a day! We recommend using it 2 times a day for the first 2 months for maximum results!

Does it have any side effects?

Our formula is specially formulated to be gentle and safe for everyone. However, you should avoid getting the formula in your eyes.

Is this product cruelty-free and vegan?

Yes, all Luxe products are free from animal testing and 100% vegan.

Are the serums also suitable for men?

Yes! All our serums are also suitable for men.

Is my payment information secure?

Your data is transferred via a secure SSL connection and is therefore subject to the latest security standards.

The Luxe Tint Set contains carefully selected ingredients for tinting eyelashes and eyebrows.

The set includes the products and accessories required for the Luxe Tint treatment.

The Luxe Tint treatment colors eyelashes and eyebrows for a more defined appearance.

Follow the included instructions and apply the products according to the recommended processing time.

How long does the result of Luxe Tint treatment last?

The result lasts up to 6 weeks on the hair. However, the result varies.

How often can I repeat a Luxe Tint treatment?

The Luxe Tint treatment is gentle on your eyelashes and eyebrows and can therefore be repeated at any time. Ideally, once the effect has worn off.

I have not used up my mixed Luxe Tint. Can I reuse it at a later date?

The already mixed Tint is not reusable, because the color dries after some time. However, our Tint is resealable and therefore has a long shelf life.

How long does the Luxe Tint treatment take?

The treatment lasts about 10-20 minutes, depending on the application time.

Is the treatment painful?

The treatment should not be painful if there is no allergic reaction. We recommend performing a patch test 24 hours beforehand, preferably on an inconspicuous area. Nevertheless, this is not a guarantee that a reaction is excluded.

Can I use mascara despite the tint?

After tinting, you can apply mascara to your lashes without any problems.

Can I do the Luxe Tint treatment during pregnancy?

The same applies as for hair dyeing. As it is not allowed to test on pregnant women, there are no studies on this.

The sachets need a certain amount of filling, so there will always be some left over. Opened sachets must be used up within a few hours.

Distilled water, decyl glucoside, sodium cocoyl glutamate, sodium lauryl glucose carboxylate, lauryl glucoside, citric acid, sodium gluconate, sodium benzoate.

Yes! Luxe Eyelash Shampoo is suitable for all types and lengths of eyelashes.